Returns & refunds
What is your returns policy?
You have 30 days from delivery and a 100% money-back guarantee - a full refund, not credit or a voucher. Email us with your order number and we post you a prepaid return label, so sending it back costs you nothing. Your refund lands within 5 working days of the parcel reaching us.
Returns and our 100% money-back guarantee
We want your case to shut first time and your cubes to earn their keep. If they don't, here is exactly what happens.
100% money-back guarantee. If you are not happy with your order for any reason, we refund you in full. Not credit, not a voucher - your money back.
We pay the return postage. Email us and we send you a prepaid return label. Returning something should not cost you a penny.
You have 30 days. From the day your order arrives, you have a full 30 days to decide. Pack a real trip with them, put them through the wash, live with the system - if it is not right, send it back.
How to start a return:
- Email hello@thepackingcubeco.co.uk with your order number.
- We send you a prepaid return label.
- Pop the parcel in the post.
- Your refund lands within 5 working days of it reaching us.
No forms, no quibbles, no small print doing heavy lifting. Your statutory rights are not affected.
Returns at a glance
- Return window: 30 days from delivery
- Refund type: full money back, not credit or a voucher
- Return postage: paid by us, via a prepaid label
- Refund speed: within 5 working days of the parcel reaching us
- How to start: email hello@thepackingcubeco.co.uk with your order number
- Statutory rights: unaffected
Returns FAQs
How long do I have to return something?
30 days from the day your order arrives. That is long enough to pack a real trip with the cubes, put them through the wash and live with the system before deciding.
Do I get a refund or a credit note?
A refund. Our 100% money-back guarantee means your money back - not credit, not a voucher, and not a partial refund.
Who pays the return postage?
We do. Email us and we send you a prepaid return label, so sending something back costs you nothing.
How do I start a return?
Email hello@thepackingcubeco.co.uk with your order number. We send you a prepaid return label, you pop the parcel in the post, and the refund lands within 5 working days of it reaching us. No forms and no quibbles.
How long does a refund take?
Within 5 working days of your parcel reaching us. It goes back to the card or PayPal account you paid with.
Does this affect my statutory rights?
No. Our guarantee sits on top of your rights under UK consumer law, it does not replace them.